Log all sales orders on call & agent commission management
Log all your sales orders during the call to our built in CRM. Your agents can get bonus commission from sales they made. Make even more calls with predictive dialer. One study showed that predictive dialers can improve agent productivity by 400%. They have also been shown to increase agent utilization from 40 minutes per hour to 57 minutes per hour.
Marketing Surveys & Manuscript tools
Make surveys during the call with our intelligent survey tool, add brancing and multiple choices for your flexible surveys. Use built in manuscript tool to improve your agents call performance.
Automatic SMS & Email after the call
Select call ending reason that send emails or text messages automatically to your customers after the call. These follow up messages greatly improves conversion rate of your sales and overall customer experience.
Sales acceleration tools
Scripts, big screen gamification, agent matchmaking, intelligent list and lead handling, agent goals and rewards… all seamlessly integrated.
Configure agent and campaign-specific workflows in seconds, including automatic dialer modes, products, ordering, rewards and commission management, on call intelligent survey tools, QA, data handling and more.
More time. Better lead conversion
- Automatic dialing of contact lists
- Never miss a customer call with automated callback popups and callback log systems
- Call context within the contact record
- Better call connections
- Faster lead follow ups
- Increase leads for your sales funnel
- Better lead targeting for selected agents
- Increase in high performers
- Faster ramp
- Faster campaign ROI.
- Fewer clicks of intuitive design and pre-selected agent workflow
- Duplicate tasks elimination
- Quicker access to specialized resources
- Faster access to information
- Better data for processes
- Always call your hottest lead
- Prioritization on important tasks
- Never miss a customer call with click to call back
- Call recording means smart coaching is easier and faster
- Insightful dashboards, updated in real-time
Ease and flexibility of deployment
- Minimal effort to implement and maintain
- Scalable & fully-customizable with any sales cycle
- Agents and Reps can be anywhere
- Use of multiple types of endpoints
- PCI DSS compliant
- No additional voice boards or equipment required to handle calls, emails, web chats, callbacks and generic objects
- Stringent data protection
Quality control - listen to call recordings and real time conversations, and record deals. Our Voice Receipt QA tools ensure your QA process is locally and regionally compliant.
Why choose us?
Team Management speed of delivering the call to an agent, or a procedure such as leaving a recorded message, is the fastest in the industry.
Answering Machine Detecting
Increase number of called contacts with automated messaging options for answering machines. The systems automatically leaves a custom voice message on answering machines and route inbound return phone calls to the same agents.
Time Zone & Do Not Call List
Auto-time zone adjustments allowed call time frame and based on the area code of the number you are dialing, to auto-adjust the time frame. better yet, 100% Do-Not-Call list Protection.
Call-back and Appointment Setting
Access to sophisticated calling features. Agents can schedule agent-specific or general call-backs or manage appointment setting. For general call-backs.
List & Campaign Management
Load, filter, and assign lists and campaigns in advance so that new programs or lists can begin dialing automatically, without supervisor intervention.
Call ending reasons after a call
Agents select call ending reason after a call. This function gives deeper insights into data analytics. Call ending reasons also could perform functions such as automatic email or text message sending to client you spoke with.
Digital video monitoring and call recording
Improve performances and the quality by monitoring and evaluating agent interactions.
Phone tool capable of quickly delivering thousands of individually customised phone messages. You can also let Customers respond or be transfered to a live agent.
Intuitive Agent Desktop
Single Sign-on - Custom Call Scripting - Simply Powerful - Agents & supervisors love the simplicity and advanced features - Manage calls, email, Tweet, SMS, fax & chat interactions through a single interface.
CTI Screen Pops
Push customer information to the agent desktop. Real-time information. Increases agents efficiency and customer satisfaction by saving processing time and providing agents with complete customer interaction history.
Seamless CRM Integrations
Integrates with systems like Salesforce, Microsoft Dynamics, other third-party CRM systems are supported through a simple and powerful API.
Inside chat for Team Management agents
Agents can communicate together using built in chat feature.
Callbacks & Meetings set
Set callbacks & meetings private or public. Admin can set a function that freezes agents work if they receive have a pending callback for that time. Callbacks can be made directly from callback list.
Real-time Performance Reporting
Advanced reporting and easy-to-use administration interface lets you manage and track your campaigns. Monitor your KPIs and valuable metrics in real time from anywhere.
You won't need any IT help to make changes instantly online on Team Management system. Agents, Supervisors & Administrators are able to make all the complex telecommunications and IT configurations on Team Management within a matter of minutes.
Agent Occupancy Rate
Our predictive dialer software automatically filters out answering machines, busy signals, disconnected calls, and fax machines - connect your agents only to live answers.
Highest security standards protects against credit card frauds
See what your agents have planned in their calendar. Callbacks, meetings, tasks.
The Benefits of Team Management Contact Centre
Agents activity time tracking
Activity time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall agents activity performance. Create your own agents time tracking functions like lunch brake, smoke brake, after call work etc…
A Timeline of Customer Interaction
A Timeline of Customer Interaction History on Agent UI shows the important historical data of agents interaction including a call record, emails sent and other communication history from different channels. See a customer’s sales history within the company or a customer’s past interaction with support. This allows your agents to know everything about the customer and enhance your customer experience.
You can add custom fields to contact details and increase communication efficiency by increasing information about the contact.
The value for your Business:
A 360-degree view of the customer
All employees know previous communication made with the customer
Improves agent productivity and guide them through complex cases
Eliminates time-consuming application switching
Helps increase first caler resolution and improves customer satisfaction
Ensures quality and compliance measures are achieved
Reduces average handling times
Achieve faster response, delivery and resolution times
Reduces training agent times
Reduces costs of software investment
Boost employee productivity & workforce management
Customer satisfaction management
improve sales performance
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”Jeff BezosAmazon, Inc
“How can you squander even one more day not taking advantage of the greatest shifts of our generation? How dare you settle for less when the world has made it so easy for you to be remarkable?”Seth Godin
“Your most unhappy customers are your greatest source of learning."Bill GatesMicrosoft, Inc
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”Jeff BezosAmazon, Inc
“The biggest risk is not taking any risk ... In a world that is changing really quickly, the only strategy that is guaranteed to fail is not taking risks.”Mark ZuckerbergFacebook, Inc